DISCO PIENO E DATI NON ACCESSIBILI. RESETTATO QNAP.

[fansolato]

buongiorno a tutti.
Credo di aver combinato un bel guaio.
Il NAS era pieno e non riuscivo più ad accedere alle cartelle dei dati che avevo personalizzato.
Allora ho seguito la seguente procedura:

After reboot, still cannot delete files
If you still cannot delete files after reboot, please do the following:
1. Power off the NAS.
2. Remove all the HDDs.
3. Power on the NAS.
4. After a short beep, and then a long beep, hot-plug all the HDDs into the NAS.
NOTE: DONOT initialize the NAS after step 4, this will delete all your data.

Il guaio che ho combinato è che pur non inizializzando il NAS dopo il punto 4, l'ho invece resettato al default di fabbrica.
Ora vedo altre cartelle e comunque non posso accedervi.
Posso ancora recuperare i miei dati e cancellare quanto basta per ripartire?
Vi prego aiutatemi, GRAZIE.

[luciano]

Credo che i dati siano ancora tutti li. Hai dimestichezza con Linux?

[fansolato]

Credo che i dati siano ancora tutti li. Hai dimestichezza con Linux?

no.
ti invio tutta la configurazione ed i test eseguiti. non so più come fare.
ecco QUELLO CHE HO FATTO:

[~] # config_util 1
Start to mirror ROOT part...
config_util: HD1 config Match serial_no of HD1.
config_util: HD2 config Match serial_no of HD2.
config_util: HD3 config Match serial_no of HD3.
config_util: HD4 config Match serial_no of HD4.
config_util: HD5 config Match serial_no of HD5.
config_util: HD6 config Match serial_no of HD6.
config_util: HD7 config Match serial_no of HD7.
config_util: HD8 config Match serial_no of HD8.
mdadm: /dev/md9 has been started with 8 drives.
Mirror of ROOT succeeded.
[~] # storage_boot_init 1
storage_boot_init 1 ...
[~] # mdadm: Defaulting to version 1.-1 metadata
mdadm: /dev/sda2 appears to be part of a raid array:
level=raid1 devices=2 ctime=Sat Aug 29 17:52:57 2015
mdadm: array /dev/md8 started.
[~] # storage_boot_init 2
storage_boot_init 2 ...
mdadm: /dev/md0 not identified in config file.
mdadm: stopped /dev/md0
mdadm: failed to RUN_ARRAY /dev/md0: Input/output error
mdadm: stopped /dev/md0
storage_boot_init.c: Stop raid device /dev/md0 succeeded
storage_boot_init.c: Stop raid device /dev/md0 succeeded
storage_boot_init.c: Start_Raid_Force failed on /dev/md0
storage_boot_init.c: /dev/md0 is not active, stop init!!
md5sum: /etc/config/proftpd.conf: No such file or directory
Restore default shares on vol[1]
storage_boot_init.c: check_last_degrade_error...
[~] # cd /share/MD0_DATA
[/share/MD0_DATA]




*********************
** QNAP NAS Report **
*********************

NAS Model: TS-859 Pro+
Firmware: 4.2.0 Build 20150819
System Name: NASC720CB
Workgroup: NAS
Base Directory: /share/MD0_DATA
NAS IP address: 192.168.10.55

Default Gateway Device: eth0

inet addr:192.168.10.55 Bcast:192.168.10.255 Mask:255.255.255.0
UP BROADCAST NOTRAILERS RUNNING MULTICAST MTU:1500 Metric:1
RX packets:7016 errors:0 dropped:36 overruns:0 frame:0
TX packets:15657 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:575576 (562.0 KiB) TX bytes:1952792 (1.8 MiB)
Interrupt:18 Memory:feae0000-feb00000


DNS Nameserver(s):192.168.10.1


HDD Information:

HDD1 - Model=WDC WD40EFRX-68WT0N0 , FwRev=82.00A82, SerialNo= WD-WCC4E3KJK897

Model: WDC WD40EFRX-68WT0N0 (scsi)
Disk /dev/sda: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB linux-swap(v1) primary
3 1086MB 4000GB 3999GB ext4 primary
4 4000GB 4001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 8116 177 175 021 OK
004 Start_Stop_Count 92 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 100 253 000 OK
009 Power_On_Hours 1342 099 099 000 OK
010 Spin_Retry_Count 0 100 253 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 70 100 100 000 OK
192 Power-Off_Retract_Count 7 200 200 000 OK
193 Load_Cycle_Count 371 200 200 000 OK
194 Temperature_Celsius 32 120 113 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 100 253 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 100 253 000 OK

HDD2 - Model=WDC WD40EFRX-68WT0N0 , FwRev=82.00A82, SerialNo= WD-WCC4E8RF5V0C

Model: WDC WD40EFRX-68WT0N0 (scsi)
Disk /dev/sdb: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB linux-swap(v1) primary
3 1086MB 4000GB 3999GB primary
4 4000GB 4001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 8116 177 176 021 OK
004 Start_Stop_Count 89 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 1300 099 099 000 OK
010 Spin_Retry_Count 0 100 253 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 67 100 100 000 OK
192 Power-Off_Retract_Count 8 200 200 000 OK
193 Load_Cycle_Count 323 200 200 000 OK
194 Temperature_Celsius 32 120 114 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 100 253 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 100 253 000 OK

HDD3 - Model=WDC WD40EFRX-68WT0N0 , FwRev=82.00A82, SerialNo= WD-WCC4E1HHLVPS

Model: WDC WD40EFRX-68WT0N0 (scsi)
Disk /dev/sdc: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB primary
3 1086MB 4000GB 3999GB primary
4 4000GB 4001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 8341 173 171 021 OK
004 Start_Stop_Count 92 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 1327 099 099 000 OK
010 Spin_Retry_Count 0 100 253 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 70 100 100 000 OK
192 Power-Off_Retract_Count 7 200 200 000 OK
193 Load_Cycle_Count 369 200 200 000 OK
194 Temperature_Celsius 32 120 113 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 100 253 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 100 253 000 OK

HDD4 - Model=WDC WD40EFRX-68WT0N0 , FwRev=82.00A82, SerialNo= WD-WCC4E5HTNH3R

Model: WDC WD40EFRX-68WT0N0 (scsi)
Disk /dev/sdd: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB primary
3 1086MB 4000GB 3999GB primary
4 4000GB 4001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 8133 177 174 021 OK
004 Start_Stop_Count 93 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 1372 099 099 000 OK
010 Spin_Retry_Count 0 100 253 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 71 100 100 000 OK
192 Power-Off_Retract_Count 6 200 200 000 OK
193 Load_Cycle_Count 419 200 200 000 OK
194 Temperature_Celsius 31 121 114 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 100 253 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 100 253 000 OK

HDD5 - HDIO_GET_IDENTITY failed: Invalid argument

Model: WDC WD40EFRX-68WT0N0 (scsi)
Disk /dev/sde: 4001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB primary
3 1086MB 4000GB 3999GB primary
4 4000GB 4001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 977 190 190 051 OK
003 Spin_Up_Time 8250 175 173 021 OK
004 Start_Stop_Count 58 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 537 100 100 000 OK
010 Spin_Retry_Count 0 100 253 000 OK
011 Calibration_Retry_Count 0 100 253 000 OK
012 Power_Cycle_Count 58 100 100 000 OK
192 Power-Off_Retract_Count 56 200 200 000 OK
193 Load_Cycle_Count 12 200 200 000 OK
194 Temperature_Celsius 32 120 111 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 100 253 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 100 253 000 OK

HDD6 - HDIO_GET_IDENTITY failed: Invalid argument

Model: WDC WD30EZRX-00MMMB0 (scsi)
Disk /dev/sdf: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB linux-swap(v1) primary
3 1086MB 3000GB 2999GB primary
4 3000GB 3001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 9708 145 144 021 OK
004 Start_Stop_Count 649 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 2690 097 097 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 100 000 OK
012 Power_Cycle_Count 223 100 100 000 OK
192 Power-Off_Retract_Count 206 200 200 000 OK
193 Load_Cycle_Count 35310 189 189 000 OK
194 Temperature_Celsius 31 121 112 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 200 200 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 200 200 000 OK

HDD7 - HDIO_GET_IDENTITY failed: Invalid argument

Model: WDC WD30EZRX-00MMMB0 (scsi)
Disk /dev/sdg: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB linux-swap(v1) primary
3 1086MB 3000GB 2999GB primary
4 3000GB 3001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 9591 148 148 021 OK
004 Start_Stop_Count 226 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 1744 098 098 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 100 000 OK
012 Power_Cycle_Count 122 100 100 000 OK
192 Power-Off_Retract_Count 121 200 200 000 OK
193 Load_Cycle_Count 30256 190 190 000 OK
194 Temperature_Celsius 31 121 112 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 200 200 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 200 200 000 OK

HDD8 - HDIO_GET_IDENTITY failed: Invalid argument

Model: WDC WD30EZRX-00MMMB0 (scsi)
Disk /dev/sdh: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt

Number Start End Size File system Name Flags
1 20.5kB 543MB 543MB ext3 primary
2 543MB 1086MB 543MB linux-swap(v1) primary
3 1086MB 3000GB 2999GB primary
4 3000GB 3001GB 510MB ext3 primary


001 Raw_Read_Error_Rate 0 200 200 051 OK
003 Spin_Up_Time 9408 151 151 021 OK
004 Start_Stop_Count 227 100 100 000 OK
005 Reallocated_Sector_Ct 0 200 200 140 OK
007 Seek_Error_Rate 0 200 200 000 OK
009 Power_On_Hours 1745 098 098 000 OK
010 Spin_Retry_Count 0 100 100 000 OK
011 Calibration_Retry_Count 0 100 100 000 OK
012 Power_Cycle_Count 123 100 100 000 OK
192 Power-Off_Retract_Count 122 200 200 000 OK
193 Load_Cycle_Count 29874 191 191 000 OK
194 Temperature_Celsius 32 120 111 000 OK
196 Reallocated_Event_Count 0 200 200 000 OK
197 Current_Pending_Sector 0 200 200 000 OK
198 Offline_Uncorrectable 0 200 200 000 OK
199 UDMA_CRC_Error_Count 0 200 200 000 OK
200 Multi_Zone_Error_Rate 0 200 200 000 OK

Volume Status


Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] [multipath]
md8 : active raid1 sdh2[8](S) sdg2[7](S) sdf2[6](S) sde2[5](S) sdd2[4](S) sdc2[3](S) sdb2[2] sda2[0]
530128 blocks super 1.0 [2/2] [UU]

md13 : active raid1 sda4[0] sdd4[5] sde4[6] sdf4[7] sdg4[8] sdh4[9] sdc4[4] sdb4[3]
458880 blocks super 1.0 [8/8] [UUUUUUUU]
bitmap: 0/8 pages [0KB], 32KB chunk

md9 : active raid1 sdh1[14] sda1[0] sdg1[13] sdf1[12] sde1[11] sdd1[10] sdc1[9] sdb1[8]
530112 blocks super 1.0 [8/8] [UUUUUUUU]
bitmap: 2/9 pages [8KB], 32KB chunk

unused devices: <none>

Disk Space:

Filesystem Size Used Available Use% Mounted on
/dev/ramdisk 139.5M 129.5M 10.0M 93% /
tmpfs 64.0M 168.0k 63.8M 0% /tmp
tmpfs 494.5M 0 494.5M 0% /dev/shm
/dev/sda4 371.0M 237.0M 134.0M 64% /mnt/ext
/dev/md9 509.5M 108.3M 401.2M 21% /mnt/HDA_ROOT
tmpfs 1.0M 0 1.0M 0% /mnt/rf/nd

Mount Status:

/proc on /proc type proc (rw)
none on /dev/pts type devpts (rw,gid=5,mode=620)
sysfs on /sys type sysfs (rw)
tmpfs on /tmp type tmpfs (rw,size=64M)
tmpfs on /dev/shm type tmpfs (rw)
none on /proc/bus/usb type usbfs (rw)
/dev/sda4 on /mnt/ext type ext3 (rw)
/dev/md9 on /mnt/HDA_ROOT type ext3 (rw,data=ordered)
tmpfs on /mnt/rf/nd type tmpfs (rw,size=1m)


Windows Shares:

Multimedia:/share/MD0_DATA/Multimedia
Download:/share/MD0_DATA/Download
Recordings:/share/MD0_DATA/Recordings
Web:/share/MD0_DATA/Web
Public:/share/MD0_DATA/Public
homes:/share/MD0_DATA/homes
Qsync:/share/Qsync

iTunes Music Store: /share/Multimedia

Memory Information:

total used free shared buffers
Mem: 1012680 675380 337300 0 15824
Swap: 530124 0 530124
Total: 1542804 675380 867424

NASReport completed on 2015-08-29 17:30:18 (/tmp/nasreport) [/code]

[~] # #done
*****************************************************************************************************************************************************************************************************************************

[luciano]

ok, allora innanzitutto se non ha dimestichezza con linux eviterei di continuare a dare comandi "a caso".
Se vuoi contattami in privato che provo a darci un'occhiata io da remoto.
ciao,

[fansolato]

Come ti contatto privatamente?
Il forum mi dice che non sono ancora autorizzato a farlo.
preferisci teamviewer?

[luciano]

hai ragione, scusa.
ti ho scritto via email.
ciao.

[wanderlust]

Buongiorno a tutti,
ho un problema analogo con un TS-651 ver firmware attuale: 4.3.4.0516 - con 4 dischi da 2TB l'uno.
In pratica dopo un riavvio fatto perchè il nas non aveva più il collegamento a QNAP Cloud Link, pensado fosse un crash di sistema, abbiamo riavviato dalla schermata web il NAS. Purtroppo al riavvio il NAS sembra aver perso completamente la configurazione di sistema, di rete e le cartelle non sono più accessibili.

Abbiamo provato a riavviarlo più volte, ma niente. Estraendo singolarmente ogni disco, e montandoli su un PC, ci siamo accorti che sembrano essere tutti e 4 pieni i dischi: successivamente, leggendo un pò su qsto forum e sul sito del supporto ufficiale, abbiamo fatto la procedura di staccare tutti i dischi e di metterli a caldo dopo il secondo bip lungo. Il nas ora sembra arrivare anche alla pagina web di amministratore, ma ci chiedere di inizializzare il nas o di riportarlo allo stato di fabbrica (soluzione consigliata da Qnap)

After reboot, still cannot delete files
If you still cannot delete files after reboot, please do the following:

1. Power off the NAS.
2. Remove all the HDDs.
3. Power on the NAS.
4. After a short beep, and then a long beep, hot-plug all the HDDs into the NAS.
5. Please provide share desktop remote by teamviewer (www.teamviewer.com) and let us know the teamviewer ID / password, and what data can be removed.

Our support will manually mount the data volume, and delete the files manually. Then you should be able to access data again after reboot.

NOTE: DONOT initialize the NAS after step 4, this will delete all your data.


Ad ogni modo mi sn fermato in quanto non vorrei procedere, data l'importanza estrema di avere quei dati disponibili.
Vorrei sapere se chi si è trovato nella mia stessa situazione è poi riuscito ad andare avanti.
Sono in una situazione di stallo. help me!!!